Programme Trade-up GoPro | Questions fréquentes

What is the GoPro TradeUp program?
The GoPro TradeUp program lets you trade in a digital camera1 for a discount on a new HERO7 Black or Fusion. We’ll even cover the shipping both ways. Check it out at shop.gopro.com/tradeup.

How much will I save on a new GoPro?
You’ll get $100 off HERO7 Black or Fusion for each camera you trade in. (Only one discount is allowed per camera purchase.)

What type of camera can I trade in?
Any model digital camera from any brand is eligible for trade-in as long as it was at least $99.99 USD new. Send ’em our way! 

The camera I want to trade in doesn’t work. Is that OK?
Yep, we’ll take your camera in any condition. Scratched, dented, dinged, destroyed—no worries. 

How many cameras can I trade in?
You can trade in as many as you want, but you have to register each camera separately at shop.gopro.com/tradeup. Only one discount is allowed per camera purchase. 

How do I send in my camera?
You’ll receive an email with instructions on how to get your prepaid shipping label. (The email will come from FedEx®, not GoPro, so be on the lookout.) Then just print it out, pack it up and send it in.

Are there any shipping costs or other fees?
Nope. You’ll receive a prepaid shipping label from FedEx to send in your camera. Your new GoPro will ship for free, too. There are no additional fees to trade in your camera. 

When should I return my camera?
Send it our way within 45 days of completing checkout. 

When will I get my new GoPro, and when will I be charged?
After we receive your trade-in camera, we’ll charge the payment method provided and ship your new GoPro within 14 days.

I live outside the United States. Can I still trade in my camera?
Sorry, the GoPro TradeUp program is available in the U.S. only at this time. 

Why does GoPro want my camera? 
It’s not so much that we want your old camera. We just want to make it easy for you to get your hands on the latest and greatest GoPro. 

1Any GoPro or digital camera with an original retail value of at least $99.99 USD is eligible for trade-in.

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