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Réponses aux questions les plus courantes :

HERO3, HD HERO2, & HD HERO Original Waterproof and Depth Rating

The HD HERO Original, HD HERO2, and HERO3 cameras come in a protective waterproof case that is capable of withstanding depths of up to 197 feet (60 meters). Before taking the unit in the water you'll want to be sure to verify that there is no dirt or debris along the white rubber gasket that could compromise the integrity of the waterproof case. To ensure that the camera is fully sealed, push the housing backdoor all the way in before securing the black latch on the top of the case.  If you... Read More »

Autonomie de la batterie des caméras HD HERO2, HD HERO Original et HD HERO 960

With a single battery, you will get approximately 2.5 hours of continuous video recording time in mild and warmer temperatures. Cold temps will reduce run times somewhat, however the camera helps to minimize this by transferring the normal heat generated during operation towards the battery. If you use our Battery BacPac, you can use two batteries at the same time to effectively double recording times. 

Utiliser la caméra pendant qu'elle charge

You can simultaneously charge and record with the camera. To do this, you can use the supplied USB cable. Use that to connect your camera to a USB wall charger or auto charger that outputs 5V and 1A. You cannot record while the camera is connected to a computer.

Comment éviter la formation de buée sur la lentille durant la réalisation d'un film ?

If you are using the camera in an environment where the inside of the housing lens is fogging up during use, we do have the Anti-Fog Inserts designed specifically for the HD HERO camera.  It will help to prevent your camera's housing from fogging, even in cold temperatures/humid environments.  The kit includes 3 sets of anti-fog inserts, and retails at $14.99. Each set lasts 4-5 uses and can be dried in an oven (3 minutes) and used again.  Please note, if you are using the camera in conditions where waterproofing is... Read More »

Type de câble HDMI pour la caméra HD HERO2

The HD HERO2 camera has the ability to live feed or playback recorded files to a television, or monitor via a 1.3a HDMI cable, with a Type C connection (mini HDMI) to Type A (standard HDMI) connection.    *HDMI cable is not included in the HD HERO2 Edition packages

Utiliser le Floaty Backdoor

The Floaty Backdoor is compatible with ALL HERO3, HERO2, and HD HERO Original Cameras The Floaty will not support the weight of the suction cup mount. The suction cup mount is not recommended for high impact water sports. Also, the Floaty will not support the additional weight of a BacPac when used with the HERO3 camera. HD HERO Original or HD HERO2 + BacPac will still float.

Type de batterie utilisée dans les caméras HD HERO

The HD HERO kits include a rechargeable lithium ion battery pack. The battery is charged directly through the USB cable when connected from the camera to a computer or USB wall/car power adapter. The battery pack is designed specifically for use in the HD HERO camera and the rigorous activities that it is put through. 

Longueur du câble du chargeur allume-cigare GoPro

Two 38-inch USB cables are included with the GoPro Auto Charger.

Comment consulter le statut de votre commande GoPro

If you want to check your GoPro Order Status, we have a tool that will allow you to do that. GoPro Order Status If you enter your info in the tool linked above you will see all the details about your GoPro order, including its status and tracking information.

Vous avez une idée ou une suggestion que vous aimeriez communiquer à GoPro ?

We are always stoked to hear from the GoPro community and we welcome your enthusiasm about us and what we are doing.  If you have an idea or a suggestion  for us, we encourage you to check out this page:  Connect with GoPro.