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Mises à jour du produit

Manuels des produits

Réponses aux questions les plus courantes :

La carte mémoire ne s'enclenche pas correctement

You may not be inserting the SD card in far enough for it to properly lock into place.  Use a fingernail or the side of a coin to push the card in past flush until you hear a clicking sound.  Here is a quick instructional on correct insertion and removal of the card: You want to look at the camera with the lens facing up and 'HERO' logo on the bottom right... Insert the memory card with the metal contacts going into the slot first and away from you.  In other... Read More »

Prendre des photos 5 MP vs prendre des photos 11 MP

Changing the photo settings in the setting menu from 11MP to 8MP or 5MP can free up memory on your SD card which will allow you to capture a larger quantity of photos.  You are balancing the number of photos stored versus the quality of the image.

La lecture de la vidéo avec le LCD Touch BacPac ou le HDMI affiche « Fichier non pris en charge »

The "File Not Supported" message will appear if an individual chapter from a multi-chapter video was deleted on a computer, and an attempt is made for that video to be played back with an LCD Touch BacPac or over HDMI. If you wish to play back footage using an LCD Touch BacPac or over HDMI output the best practice is to not delete individual chapters of a multi-chapter video.

Enregistrement au débit PAL standard de 25/50 ips

Yes, provided that your HD HERO Original camera is loaded with the latest software update, you will be able to switch between NTSC and PAL recording.  The HD HERO2 camera has this ability out of the box, without doing a software update.   Whenever you have PAL selected in the settings menu of the camera, the camera will record at the standard PAL frame rates of 25 or 50 fps.  This functionality makes it easier to edit the HD HERO camera HD HERO2 camera videos together with any other videos recorded... Read More »

Résoudre les problèmes de mise à jour du logiciel de la caméra HD HERO2

If you are experiencing any issues updating your HD HERO2 camera, please read through the below troubleshooting steps to help get the update process completed successfully: To start, ensure the camera's battery is fully charged.  The camera then needs to be powered on and in USB mode when connected to your computer via the supplied USB cable. Update starts, but fails.  If the update progress bar either freezes, triggers an update failed error, or no SD card error, then check the following: Security settings – make sure you do not have... Read More »

Tutoriel vidéo : mises à jour du logiciel du Wi-Fi et de la HD HERO2

Please watch the below video for a review of how to update your HD HERO camera, Wi-Fi BacPac, and Wi-Fi Remote.  Should you have any issues with the update process, please click the appropriate link below for further assistance: Click here for Wi-Fi BacPac update troubleshooting. Click here for Wi-Fi Remote update troubleshooting. Click here for HD HERO2 update troubleshooting.

HERO2 - le micro extérieur enregistre en audio mono

External microphones connected to the HERO2 take approximately 5 seconds until they are properly recognized. If you start recording right away after connecting your external mic to an already powered on HERO2, the audio will be recorded with mono audio. You may also notice a "tearing" sound at the beginning of the clip. The best practice to ensure that this does not happen is to follow this procedure: Power on the camera. Insert the external microphone. After about 5 seconds have elapsed, begin recording. This will ensure that the audio is... Read More »

Recommandations de micros externes pour la caméra HD HERO2

We do not have an official list of recommended external microphones to use with the HD HERO2, however our own production team has largely been using Lavalier microphones for their purposes.  The port is a 3.5mm jack and supplies a 2.5V bias.  

La lecture des vidéos est instable sur les appareils mobiles

In some cases you may notice that video is choppy when playing back higher resolution videos that have been downloaded through the GoPro App and played back on a phone. Some phones can have a difficult time playing back high resolution video smoothly. If playback is choppy the actual video file is likely fine, it is just a playback issue on the specific phone and will likely play back smoothly on other players As a workaround, you can try using 1080-30 or downloading the low resolution videos instead. For more information,... Read More »

Compatibilité de la caméra avec le Battery BacPac

The HD HERO2 camera and the HD HERO Original camera are compatible with the Battery BacPac.  The HD HERO2 camera will work with the Battery BacPac out of the box.  A software update is required for the HD HERO Original camera to work with the Battery BacPac.  To update your HD HERO Original camera software, please go to the HD HERO Original Camera Software Update page. Once you find the LCO/LCF option in your HD HERO Original camera's Settings menu, your camera should work with the Battery BacPac. Please note that... Read More »